If you’re having this problem, try using your phone number or email address instead of the iCloud address and check if that solves the problem. One user reported that they experienced this issue if the caller was using the iCloud address for video calls. Don’t use the iCloud address for video calls

Locate FaceTime and click the Update button to download the latest updates.īear in mind that the caller also has to have their operating system and FaceTime up to date in order to avoid any potential issues.ģ.

Open App Store and go to the Updates section.

In addition, it’s advised to update the FaceTime app as well by doing the following:

If any updates are available click the Update Now button to download and install them.

Navigate to the Software Update section.

Head over to the Apple menu, then to System Preferences.

Make sure you have the latest updates installed It can also help with optimizing certain apps, FaceTime included, so that they connect quicker and better.Īs a result, at least you can rule out that the other person isn’t visible in a call due to a poor connection. This tool provides excellent results when it comes to diagnosing Wi-Fi speed issues or network problems. To boost your Internet connection and correct any connection lags, we recommend using a network assistant such as Advanced Network Care.

If there’s streaming or heavy download going in the background, that can cause issues during the video calls, so keep that in mind. In order for FaceTime to work properly, it’s necessary that both you and your caller have a stable Internet connection.

Make sure you’re using a stable Internet connection What can I do if FaceTime isn’t showing the other person? 1. This can be a problem, but today we’ll show you how to fix this problem. Unfortunately, many users reported that FaceTime is not showing the other person on MacBook. Home › Mac › FaceTime not showing other personįaceTime is a great application for video calls and it has proved extremely useful during social distancing times.

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